Privacy Policy

At Lakewood Church and Joel Osteen Ministries (“Lakewood”), we believe it is important to respect the privacy of our constituents, our business contacts and others who provide us with personally identifiable information. Personally Identifiable Information is defined as information that can be used to identify an individual such as name, address, telephone number and any other information connected personally with an individual.
Our policy was created to affirm our commitment to maintaining the privacy of our constituents and to inform you of the practices we follow in protecting your Personally Identifiable Information. This policy also applies to Lakewood’s related entity Joel Osteen Ministries.

Why Do We Collect Information?

At Lakewood, we have lots of opportunity to collect your Personally Identifiable Information. Some of these might include when you:
1. Sign up to receive information about a particular ministry;
2. Receive counseling, prayer or other ministry services;
3. Request or purchase a product at the bookstore, via the web, or through the telephone;
4. Log onto our website;
5. Make a donation to the Church or Ministry;
6. For a variety of other reasons not listed here.

If you give us your Personally Identifiable Information for any reason, we consider your information to be strictly confidential.

Do We Obtain Your Consent to Collect Your Information?
When we collect, use or disclose your Personally Identifiable Information we will obtain your consent to do so unless such permission is obvious or implied, for example, when you makes a purchase via our website or call to place an order with our customer service department.
If you would like to withdraw your consent for any reason, please email us at recordsmanagement@lakewood.cc.

How Do We Use Your Information?
We use your Personally Identifiable Information to provide you with the services or products for which you provided us with your information, and/or for those purposes considered reasonable under the circumstances. We are not in the business of selling your information to third parties, with vendors to whom we obtain services, or when it is necessary to comply with the law or to protect the rights, property or safety of Lakewood.

How Long Do We Retain Your Information?
We retain your Personally Identifiable Information for as long as necessary to fulfill the purpose for which you gave it or for any legal or business purpose. When your information is no longer required by Lakewood for any reason, we have procedures in place to destroy it, delete it, or convert it to anonymous form.

How is Your Information Kept Accurate?
Lakewood Church endeavors to keep your Personally Identifiable Information as accurate as possible so that it can continue to provide you with the products and services you’ve requested. For this, we will need your assistance in maintaining the accuracy of your information. You may request a correction to your Personally Identifiable Information by emailing recordsmanagement@lakewood.cc.

How Do We Protect Your Information?
Lakewood Church is committed to protecting your Personally Identifiable Information from unauthorized access or disclosure. In this, we do our best to maintain appropriate security both in our technology and our physical records. We also limit access to your information to persons management determines need to know for the purpose of providing you with the requested products and services.

INTERNET PRIVACY POLICY

Your privacy on the Internet is extremely important to us. Because you give us personal information, we believe you should fully understand the terms and conditions surrounding what we do with that information. This privacy statement discloses the information we gather, how we use it, and how you can correct or change it.

What Websites Does this Policy Cover?
This policy covers Lakewood.cc; JoelOsteen.com; VictoriaOsteen.com; LisaComes.com; and PaulOsteen.com. Collectively, we refer to these as our “Sites”.

Here's What We Do With Your Internet Provider (IP) Address
We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Here's Why We Place A Cookie and Web Beacon On Your Hard Drive

Like most eCommerce websites, our Sites use technologies such as cookies and web beacons to help make your experience on our Sites a little easier. We use these technologies to optimize your experience by:

1. Personalizing your experience on our Sites.
2. Keeping track of items you put into your shopping cart.
3. Determining whether you've visited our Sites previously, or linked to our site from another site or link.
4. Remembering who you are. This allows us to auto fill-in forms with information that you have previously entered.
5. Identify characteristics of your computer such as: browser type, system language, OS version, time zone, and screen resolution metrics.
6. Any mouse movements, mouse clicks and keystrokes on our site to produce anonymous site survey analysis and statistical reports.


A cookie can only contain information that you supply to one of our Sites, and a web beacon allows us to manage the cookies. When used together, these technologies allow us to track traffic patterns, browsing behavior, and gather basic statistics about our site. In turn, this helps us determine the usefulness of the information we provide on our site and the effectiveness of our navigational structure in helping you reach the information you are looking for.
You may browse most of the pages of our Sites without accepting cookies, but you may lose some of the functionality of our Sites. In addition, web pages that require a log in require the cookie to be enabled.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our Sites’ coolest features, and we recommend that you leave them turned on.
This Is Who Gets Your Information

Information about our Sites’ visitors is an important part of our business, but we are not in the business of selling it to others. We share customer information only with the subsidiaries and partners described below:
We release account and other personal information only when we believe that it is appropriate to comply with the law, enforce or apply our Terms of Use or protect the rights, property, or safety of Lakewood Church, Joel Osteen Ministries, , our users, or our Sites.
Joel Osteen Ministries
We share our information with Joel Osteen Ministries.
This Is Why You Register With Our Sites
Our registration form asks you to give us information about yourself which will allow us to help you in the following ways.
* Process your orders accurately and quickly
* Reduce the amount of information you need to provide each time your purchase resources
* Protect your privacy
* Allow us to contact you with your requested information
* Personalize your experience on our site

When You Place An Order, This Is What We Do With The Information
* Verify and charge your credit card
* Ship the order you requested
* Contact you with customer service related questions
* Send you product catalogs, direct mail, and other information as they become available
* Notify you with requested information

We'll Protect You When You're On Our Sites

Our Sites may contain optional links to partners and third party Internet sites and services that may collect data from you or your computer. Please be aware that if you choose to leave one of our Sites via a link, we assume no responsibility for the privacy practices or the content of other web sites. You Can Use Your Credit Cards Safely We use a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind secured networks and is accessible only by a limited number of trusted employees who have special access rights to production systems. Passwords are encrypted in our secure database, which is also located behind secured networks. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology. How to Remove Your Name From Our Newsletter/Mailing List The following options are available for removing your e-mail address from our database so you will not receive future communications:

1. Send an email message to: recordsmanagement@lakewood.cc.
2. Click on the unsubscribe link on any subscription mail you receive (and follow the directions located on the bottom of each email).
3. Send a letter to the following postal address:

Lakewood Church
P.O. Box 23297
Houston, TX 77228
4. Call the following telephone number: (713) 635-4154
5. Fax to: (713) 635-4753.

If You Want To Change Your Information

We want you to enjoy all of the features of our Sites by keeping your account information current. The following options are available for changing and modifying information previously provided:

1. Click on the My Account link to make direct changes to your information on-line.
2. Send an email message to: recordsmanagement@lakewood.cc.
3. Reply back to any subscription mail you receive (and follow the directions located on the bottom of each email).
4. Send a letter to the following postal address:
Lakewood Church
P.O. Box 23297
Houston, TX 77228
5. Call the following telephone number: (713) 635-4154
6. Fax to: (713) 635-4753.

All Other Questions

If you have additional questions about this privacy statement, the practices of Lakewood.cc, or your dealings with this web site, please email us at recordsmanagement@lakewood.cc or write us at:
Lakewood Church
P.O. Box 23297
Houston, TX 77228